Privacy Policy

Last Updated: February 5, 2026

Introduction

Smart Software Platform Solution Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect information when you use the SSPS Remote application (“App”)
and our associated IoT devices and SSPS Cloud services.

Smart Software Platform Solution Ltd. acts as the Data Controller for personal data processed under this Privacy Policy.

Information We Collect

1. Device Information

  • IoT device identifiers and hardware information
  • Firmware version and device status
  • Connected smart device configurations (garage doors, sliding doors, appliances)
  • Device setup and pairing information

2. Technical Data

  • Bluetooth connection logs
  • Network connectivity data (IP addresses, connection timestamps)
  • MQTT communication logs through SSPS Cloud
  • App usage statistics and error logs

The App may request permissions such as Bluetooth, Location, and Network Access solely to enable device discovery and communication.

3. User Account Information

  • Email address (if account registration is required)
  • Username and authentication credentials
  • User preferences and settings

4. Communication Data

  • Commands sent to IoT devices
  • Device response data
  • Configuration parameters

How We Use Your Information

  • Device Operation: Enable communication between the App and IoT devices via Bluetooth, Network, and MQTT protocols
  • Service Provision: Facilitate control of connected smart devices through our SSPS Cloud solution
  • Technical Support: Diagnose and resolve technical issues
  • Service Improvement: Analyze usage patterns to improve functionality and user experience
  • Security: Protect against unauthorized access and ensure secure device communication

Data Storage and Security

Storage Locations

  • Local device data is stored on your mobile device
  • Cloud data is stored on secure servers operated by Smart Software Platform Solution Ltd.
  • Communication logs are temporarily retained for operational purposes

Security Measures

We implement industry-standard security measures including encrypted data transmission (SSL/TLS),
secure authentication protocols, access controls, monitoring, and regular security updates.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data,
we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties for marketing purposes.

  • Legal Compliance: When required by law, court order, or governmental regulation
  • Service Providers: Trusted third-party service providers under confidentiality agreements
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Protection of Rights: To protect legal rights, prevent fraud, or ensure user safety

Data Retention

  • Active account data: retained while your account is active
  • Device logs: retained for 90 days unless needed for troubleshooting

You may request deletion of your data at any time by contacting us.

Legal Basis for Processing

  • Performance of a contract
  • Legitimate interest
  • Consent (where required)
  • Legal obligation

Your Rights and Choices

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Opt-out of optional data collection
  • Data portability

To exercise these rights, contact us at
https://smartremote.eu/contact/

Children’s Privacy

Our services are not intended for children under 16 years of age.
We do not knowingly collect personal data from children under 16.

International Data Transfers

Your data may be processed in countries other than your country of residence.
Appropriate safeguards are applied in compliance with applicable laws.

Third-Party Services

Our App may integrate with third-party smart devices and services.
We are not responsible for their privacy practices.

Local Storage and Tracking Technologies

The App may use local storage and device identifiers for authentication, preferences, and analytics.
These can be controlled through your device settings.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Continued use of the services constitutes acceptance of the updated policy.

Contact Information

Website: https://smartremote.eu/

Compliance

This Privacy Policy complies with GDPR and other applicable data protection laws.

Supervisory Authority and Complaint Rights

If you are located in Bulgaria, the competent authority is:

Commission for Personal Data Protection (CPDP)
Website: https://www.cpdp.bg/

By using the SSPS Remote application and associated services, you acknowledge that you have read,
understood, and agree to this Privacy Policy.