SSPS REMOTE 

  TERMS OF USE

  Smart Software Platform Solution Ltd. — Last Updated: 5 February 2026 

 

IMPORTANT NOTICE — PLEASE READ CAREFULLY

 

These Terms of Use constitute a legally binding agreement between you and Smart Software Platform Solution Ltd.

(‘Company’, ‘we’, ‘us’, ‘our’), a company registered in the Republic of Bulgaria, governing your access to and

use of the SSPS Remote application, associated IoT hardware devices, firmware, and cloud services

(collectively, the ‘Services’).

 

By downloading, installing, accessing, or using the Services, you confirm that you have read, understood,

and agree to be bound by these Terms and all documents incorporated herein by reference.

 

If you do not agree to these Terms, you must immediately cease using the Services.

 

  1. PARTIES AND SCOPE OF AGREEMENT

 

1.1  Contracting Party

The Services are provided by Smart Software Platform Solution Ltd., a limited liability company duly incorporated and registered under Bulgarian law. The Company operates from within the European Union and is subject to all applicable EU regulations, including but not limited to the General Data Protection Regulation (EU) 2016/679 (GDPR), the Radio Equipment Directive 2014/53/EU (RED), the Product Liability Directive 85/374/EEC as amended, and the CE Marking framework.

1.2  Who May Use the Services

The Services are available to:

  • Natural persons of legal age in their jurisdiction of residence (‘Consumer Users’), and
  • Legal entities, including sole traders, companies, and other organisations, accessing the Services for business purposes (‘Business Users’).

 

References to ‘you’ or ‘User’ encompass both Consumer Users and Business Users unless the context otherwise requires. Where a distinction applies, these Terms expressly state which category is addressed.

1.3  Geographic Scope

The Services are offered worldwide. However, you are solely responsible for ensuring that your use of the Services complies with all laws and regulations applicable in your jurisdiction, including those governing the use of wireless communications devices, IoT equipment, and automated access control systems. The Services may be unavailable in certain countries or regions due to legal restrictions.

1.4  B2B vs. B2C Differentiation

Where permitted by applicable law, certain limitations and exclusions set out in these Terms apply only to Business Users and not to Consumer Users, particularly where mandatory EU or national consumer protection laws confer rights that cannot be waived or limited by contract. In all cases, the more protective rule shall prevail.

 

  1. DESCRIPTION OF SERVICES

 

SSPS Remote is a proprietary IoT software platform that enables users to control, configure, and monitor smart hardware devices manufactured or authorised by the Company. The Services comprise:

  • The SSPS Remote mobile and web application (‘App’);
  • Proprietary IoT hardware devices, including but not limited to controllers for garage doors, sliding doors, gates, access control systems, and household appliances (‘Devices’);
  • Proprietary Device firmware (‘Firmware’);
  • The SSPS Cloud backend infrastructure and messaging services (‘Cloud Services’);
  • Integration with over 80 compatible third-party remote controls and smart devices.

 

2.1  Communication Protocols

The Services utilise three communication methods, each with distinct technical characteristics and limitations:

  • Bluetooth (BLE): Short-range, direct wireless communication between the App and Devices, subject to range limitations, physical obstacles, and radio-frequency interference.
  • Local Network / Internet (Wi-Fi / Ethernet / Mobile Data): Communication over TCP/IP networks, dependent on network availability, bandwidth, and internet connectivity.
  • MQTT via SSPS Cloud: Cloud-based publish-subscribe messaging protocol used for remote command-and-control, subject to server availability and internet connectivity.

 

You acknowledge that each protocol carries inherent technical limitations, including potential delays, interference, and service interruptions, which are outside the Company’s reasonable control.

2.2  Physical Device Control

The Services are used to operate physical devices, including garage doors, sliding doors, gates, access control locks, and electrical appliances. You acknowledge that controlling physical devices via software introduces inherent operational risks, including unintended movement, mechanical failure, and unauthorised access. You are solely responsible for ensuring safe installation, operation, and oversight of all connected Devices.

 

  1. LICENCE GRANT

 

Subject to your continued compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to:

  1. Install and use the App on devices you own or lawfully control;
  2. Access and use the Cloud Services in connection with authorised Devices;
  3. Use the Firmware solely as embedded in or installed on authorised Devices.

 

This licence does not include any right to: (a) sublicence or transfer the App or Services to any third party; (b) use the Services for any purpose other than your personal or internal business purposes; or (c) access the Services through any means other than the interfaces provided by the Company.

 

  1. USER RESPONSIBILITIES

 

4.1  Proper Use

You agree to:

  • Use the Services in full compliance with all applicable laws, regulations, and ordinances in your jurisdiction, including those governing wireless devices, building access control, and personal data;
  • Maintain the confidentiality and security of your account credentials and promptly notify the Company of any unauthorised access;
  • Ensure that all Devices are installed, configured, and maintained in accordance with the applicable manufacturer instructions, technical manuals, and all relevant safety standards (including those required for CE-marked products);
  • Use only compatible, properly functioning Devices and accessories as specified in the Company’s documentation;
  • Regularly update the App and Device Firmware to the latest available versions to maintain security and functionality;
  • Implement appropriate physical safety measures and maintain manual backup controls for all safety-critical or security-critical applications.

4.2  Prohibited Activities

You agree NOT to:

  • Reverse-engineer, decompile, disassemble, or attempt to derive the source code or underlying ideas of the App, Firmware, or any component of the Services;
  • Modify, adapt, translate, or create derivative works based on the Services or any part thereof;
  • Use the Services for any unlawful, fraudulent, harmful, or unauthorised purpose;
  • Interfere with or disrupt the integrity, security, or performance of the Services, servers, or networks connected to the Services;
  • Attempt to gain unauthorised access to any systems, networks, accounts, or data;
  • Use the Services to control Devices installed on property you do not own or for which you lack lawful authority, unless explicitly authorised by the property owner;
  • Remove, obscure, or alter any proprietary rights notices, labels, or watermarks on any component of the Services;
  • Resell, commercialise, or offer the Services to third parties without prior written authorisation from the Company.

 

  1. INTELLECTUAL PROPERTY RIGHTS

 

All intellectual property rights in and to the Services, including but not limited to software, source code, Firmware, algorithms, designs, user interfaces, trademarks, trade names, logos, and all related documentation, are and shall remain the exclusive property of Smart Software Platform Solution Ltd. or its licensors.

These Terms do not transfer any ownership rights to you. Your use of the Services does not grant you any right, title, or interest in any intellectual property of the Company beyond the limited licence expressly granted herein.

You may not use the Company’s trademarks, logos, or trade names without prior written consent.

 

  1. REGULATORY COMPLIANCE AND PRODUCT SAFETY

 

6.1  EU Regulatory Framework

The Company develops and markets its products in compliance with applicable EU legislation, including:

  • Regulation (EU) 2016/679 — General Data Protection Regulation (GDPR);
  • Directive 2014/53/EU — Radio Equipment Directive (RED);
  • Council Directive 85/374/EEC as amended — Product Liability Directive;
  • Regulation (EU) 2019/1020 — Market Surveillance and Compliance of Products;
  • Directive 2019/770/EU — Supply of Digital Content and Digital Services;
  • Directive 2019/771/EU — Sale of Goods (for EU Consumer Users).

6.2  Your Compliance Obligations

You are responsible for ensuring that your use of the Services, including the operation of connected Devices, complies with all regulations applicable in your jurisdiction. This includes, where relevant:

  • Obtaining any necessary permits or approvals for the installation of automated gates, barriers, or access control systems;
  • Complying with national building, electrical, and safety codes;
  • Complying with local laws governing the use of radio-frequency wireless devices.

 

  1. STATUTORY CONSUMER RIGHTS (EU AND BULGARIAN LAW)

 

This section applies exclusively to Consumer Users resident in the European Union, including Bulgaria.

Business Users should refer to Section 8 (Commercial Liability) for the applicable regime.

 

7.1  Statutory Conformity Guarantee

Pursuant to Directive 2019/771/EU on the sale of goods and Directive 2019/770/EU on digital content and digital services, as implemented in Bulgarian law (Zakon za zashchita na potrebitelite — ZZP), Consumer Users are entitled to statutory conformity guarantees. The Company warrants that:

  • The App and Cloud Services (as digital services/content) conform to the contract description and are fit for the purposes for which digital services of the same type are normally used;
  • Hardware Devices sold by the Company conform to the contract, are free from defects in materials and workmanship, and comply with all applicable EU product safety standards.

 

The statutory guarantee period for hardware Devices is two (2) years from the date of delivery, as required by EU law. Nothing in these Terms limits or waives any statutory guarantee rights to which Consumer Users are entitled under mandatory EU or Bulgarian consumer protection law.

7.2  Right of Withdrawal (EU Distance Selling)

Consumer Users who purchase Devices or paid services via the App or online store are entitled to exercise their right of withdrawal within fourteen (14) calendar days of receiving the goods, pursuant to Directive 2011/83/EU and the ZZP, without providing any reason. Exceptions apply as provided under applicable law (e.g., opened software, custom-configured devices). The Company will provide a separate withdrawal form and procedure at the point of sale.

7.3  Mandatory Consumer Rights Not Excluded

For Consumer Users, nothing in these Terms shall exclude, limit, or waive any mandatory rights provided under:

  • Bulgarian consumer protection law (ZZP — Zakon za zashchita na potrebitelite);
  • EU consumer protection Directives as implemented in your country of residence;
  • Any applicable mandatory national law that provides Consumer Users with greater protections than those set out herein.

To the extent any provision of these Terms conflicts with mandatory consumer protection law, that provision shall be of no effect as against the Consumer User, and the applicable mandatory rule shall prevail.

 

  1. DISCLAIMER OF WARRANTIES

 

To the fullest extent permitted by applicable law, the Services are provided on an ‘as is’ and ‘as available’ basis. The Company does not make, and expressly disclaims, any warranties or representations of any kind — express, implied, statutory, or otherwise — including but not limited to:

  • Implied warranties of merchantability or fitness for a particular purpose;
  • Warranties of accuracy, reliability, completeness, or timeliness of any information provided through the Services;
  • Warranties of uninterrupted, error-free, or secure operation of the Services;
  • Warranties of compatibility with all third-party devices, operating systems, or networks.

 

IMPORTANT — EU/BULGARIAN LAW EXCEPTIONS:

 

The foregoing disclaimers DO NOT apply to Consumer Users to the extent they would

exclude or limit rights conferred by mandatory EU or Bulgarian consumer protection law,

including statutory conformity guarantees under Directive 2019/771/EU and Directive 2019/770/EU.

 

These disclaimers also DO NOT limit the Company’s liability for death or personal injury

caused by the Company’s negligence, for fraudulent misrepresentation, or for any other

liability that cannot be excluded by law.

 

  1. LIMITATION OF LIABILITY

 

9.1  Exclusions (Both B2C and B2B, Subject to Mandatory Law)

Subject always to clause 9.3 (Non-Excludable Liability) and to mandatory consumer protection law applicable to Consumer Users, the Company shall not be liable for:

  • Indirect, consequential, incidental, special, punitive, or exemplary damages of any nature;
  • Loss of profit, revenue, business, contracts, anticipated savings, goodwill, or data;
  • Damage to property or equipment caused by malfunction, improper installation, misconfiguration, or unauthorised use of connected Devices;
  • Service interruptions, delays, or failures attributable to telecommunications providers, internet service providers, or other third parties;
  • Failures or vulnerabilities of third-party hardware or software integrated with the Services;
  • Radio-frequency interference from other wireless devices or environmental conditions;
  • Force majeure events, including power failures, natural disasters, civil unrest, pandemics, or government actions.

9.2  Liability Cap (Business Users)

For Business Users, the Company’s total aggregate liability to you for all claims arising under or in connection with these Terms or the Services — whether in contract, tort (including negligence), statutory duty, or otherwise — shall not exceed the total amount paid by you to the Company for the Services in the twelve (12) calendar months immediately preceding the event giving rise to the claim, or EUR 100, whichever is greater.

9.3  Non-Excludable Liability

Nothing in these Terms shall exclude or limit the Company’s liability for:

  • Death or personal injury caused by the Company’s proven negligence;
  • Fraud or fraudulent misrepresentation by the Company;
  • Defective products causing personal injury or property damage where liability arises under the Product Liability Directive 85/374/EEC as implemented in Bulgarian law;
  • Any other liability that cannot be lawfully excluded or limited under applicable Bulgarian or EU law.

 

For Consumer Users, the limitations in clause 9.1 and 9.2 apply only to the extent permitted by mandatory consumer protection law applicable in the Consumer User’s country of residence.

 

  1. USER ASSUMPTION OF RISK

 

By using the Services, you acknowledge and expressly accept the following:

  1. The operation of physical automated devices — including but not limited to garage doors, sliding gates, access control locks, and electrical appliances — by means of wireless software control carries inherent operational, mechanical, and safety risks.
  2. Wireless communications (Bluetooth, Network, MQTT) are subject to interference, latency, and temporary unavailability. You must not rely solely on the App for the safe operation of any Device where a failure could result in injury, property damage, or security breach.
  3. You are solely responsible for ensuring the proper professional installation, configuration, maintenance, and safety testing of all Devices, in accordance with applicable product manuals, local building codes, and safety standards.
  4. You must implement appropriate physical safety measures, manual overrides, and backup controls for all safety-critical and security-critical systems.
  5. You must not use the Services as the sole or primary access control mechanism for any premises without appropriate redundancy and physical security measures.
  6. You acknowledge that software updates, changes to communication protocols, or third-party infrastructure failures may temporarily affect Device functionality.

 

This assumption of risk clause applies to both Consumer Users and Business Users, consistent with applicable law.

 

  1. INDEMNIFICATION

 

Business Users agree to indemnify, defend, and hold harmless Smart Software Platform Solution Ltd., its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and attorneys’ fees arising out of or relating to:

  • Your breach of these Terms;
  • Your violation of any applicable law or regulation;
  • Your misuse or improper use of the Services;
  • Any claim by a third party arising from damage or injury caused by Devices under your control;
  • Your negligence or wilful misconduct.

 

For Consumer Users, this indemnification clause applies only to the extent permitted under applicable mandatory consumer protection law and shall not be construed as limiting any statutory rights.

 

  1. DATA PROTECTION AND PRIVACY

 

The Company processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable provisions of Bulgarian data protection law. Your use of the Services is also governed by the Company’s Privacy Policy, which is available at https://smartremote.eu/ and is incorporated into these Terms by reference.

The Privacy Policy sets out, inter alia: what personal data we collect; the legal basis for processing; your rights as a data subject (including rights of access, rectification, erasure, and portability); and how to exercise those rights or lodge a complaint with the Bulgarian Commission for Personal Data Protection (KZLD) or another competent supervisory authority.

You agree not to use the Services in a manner that would cause the Company to process personal data of third parties without a lawful basis, and to comply with all applicable data protection obligations in your use of the Services.

 

  1. SERVICE AVAILABILITY AND MODIFICATIONS

 

13.1  Service Changes

The Company reserves the right to modify, enhance, suspend, or discontinue any feature or component of the Services at any time. Where such changes are material and likely to affect Consumer Users adversely, the Company will provide reasonable advance notice where practicable.

13.2  App and Firmware Updates

The Company may release updates to the App and Firmware to improve functionality, address security vulnerabilities, or maintain regulatory compliance. Some updates may be applied automatically; others may require your action. Failure to install required updates may result in reduced functionality, incompatibility, or exposure to security vulnerabilities. You are responsible for keeping the App and Device Firmware up to date.

13.3  Scheduled Maintenance

Planned maintenance may temporarily interrupt the Cloud Services. The Company will endeavour to provide advance notice of scheduled maintenance windows but is not obliged to do so in all cases, particularly for emergency maintenance required to address security vulnerabilities.

 

  1. THIRD-PARTY DEVICES AND SERVICES

 

The Services are compatible with certain third-party smart devices, remote controls, and equipment not manufactured by the Company. With respect to third-party equipment and services:

  • The Company does not manufacture, warrant, or control third-party devices;
  • The Company is not responsible for the performance, safety, or regulatory compliance of third-party devices;
  • Compatibility is not guaranteed and may change following App or Firmware updates;
  • The Company is not liable for damages arising from the use, malfunction, or failure of third-party equipment.

 

You must review and comply with all manufacturer instructions, safety warnings, and terms applicable to any third-party devices you connect to the Services.

 

  1. ACCOUNT MANAGEMENT AND TERMINATION

 

15.1  Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify the Company of any suspected unauthorised use of your account.

15.2  Suspension and Termination by the Company

The Company reserves the right to suspend or terminate your account and access to the Services, with or without notice, if:

  • You breach any provision of these Terms;
  • The Company is required to do so by law or a competent authority;
  • The Company reasonably suspects fraudulent, abusive, or harmful use of the Services.

 

Where termination is at the Company’s initiative without cause, Consumer Users will be given reasonable advance notice, consistent with applicable EU consumer protection law.

15.3  Termination by the User

You may terminate your account at any time by discontinuing use of the Services and contacting the Company to request deletion of your account and personal data, subject to any legal retention obligations. Termination does not affect any rights or obligations accrued prior to the date of termination.

 

  1. GOVERNING LAW AND DISPUTE RESOLUTION

 

16.1  Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Bulgaria and applicable European Union law, without regard to conflict of law principles.

For Consumer Users, this choice of law shall not deprive the Consumer User of the protections afforded by the mandatory provisions of the law of the country in which they habitually reside, pursuant to Regulation (EC) 593/2008 (Rome I) and Regulation (EC) 864/2007 (Rome II).

16.2  Jurisdiction

For Business Users, any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Bulgaria.

For Consumer Users, you may bring proceedings in the courts of Bulgaria or, if mandatory rules so permit, in the courts of your country of habitual residence within the EU. The Company may also bring proceedings against you in your country of habitual residence.

16.3  Alternative Dispute Resolution (ADR)

The Company is committed to resolving disputes amicably. In the event of a dispute, the parties agree to attempt resolution through the following steps:

  1. Good-faith negotiation: Direct contact with the Company via the contact details at clause 18.
  2. Mediation: If negotiation fails within thirty (30) days, either party may refer the dispute to a recognised mediation service in Bulgaria.
  3. Arbitration or Litigation: If mediation is unsuccessful, the dispute may be resolved through arbitration or litigation as determined under applicable Bulgarian law.

 

Consumer Users in the EU are also entitled to use the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/ for resolving disputes with online traders.

 

  1. GENERAL PROVISIONS

 

17.1  Entire Agreement

These Terms, together with the Privacy Policy and any other documents expressly incorporated herein, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements, representations, and understandings.

17.2  Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or severed if modification is not possible, without affecting the remaining provisions.

17.3  No Waiver

The Company’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that or any other right or provision.

17.4  Assignment

You may not assign or transfer your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign its rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets, provided that the assignee agrees to be bound by these Terms.

17.5  Language

These Terms are provided in the English language. In the event of any conflict or inconsistency between translations, the English version shall prevail, except where mandatory law requires otherwise.

17.6  Updates to These Terms

The Company may update these Terms from time to time. Where changes are material, the Company will notify registered users by email or prominent in-App notice at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the revised Terms. Consumer Users who do not accept material changes may terminate their account without penalty within the notice period.

 

  1. CONTACT INFORMATION

 

For any questions, complaints, or notices regarding these Terms or the Services, please contact:

 

Smart Software Platform Solution Ltd.

Republic of Bulgaria, European Union

 

Website:  https://smartremote.eu/

 

For data protection inquiries (GDPR): please use the contact form on the website.

For consumer complaints (EU ODR): https://ec.europa.eu/consumers/odr/

 

  1. ACKNOWLEDGEMENT

 

BY DOWNLOADING, INSTALLING, ACCESSING, OR USING THE SSPS REMOTE APPLICATION AND SERVICES,

YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE

TERMS OF USE IN THEIR ENTIRETY.

 

YOU FURTHER ACKNOWLEDGE THAT YOU ASSUME ALL RISKS ASSOCIATED WITH THE USE OF THE

SERVICES AND CONNECTED PHYSICAL DEVICES AS SET OUT IN THESE TERMS.

 

CONSUMER USERS ARE REMINDED THAT NOTHING IN THESE TERMS LIMITS YOUR STATUTORY

RIGHTS UNDER MANDATORY EU AND BULGARIAN CONSUMER PROTECTION LAW.

 

 

DRAFTING NOTE (to be removed before publication)

This document has been prepared as a structural and substantive draft reflecting Bulgarian law, EU consumer protection law, and international commercial practice as understood at the time of drafting. It does not constitute legal advice. Smart Software Platform Solution Ltd. should have this document reviewed and finalised by a qualified Bulgarian attorney with expertise in EU consumer law, IoT product liability, and data protection before publishing it to users or deploying it commercially.

© 2026 Smart Software Platform Solution Ltd. All rights reserved.

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